Customer Reviews for Superior Auto Service

“Trustworthy, honest, and professional. Been a customer since I moved here almost 5 years ago. They do all the routine maintenance on my vehicle and are always a pleasure to deal with.”

“5 stars!”

“5 stars!”

“5 stars!”

“Honest, competent and fixed my mom's 2003 car.”

“This was my first time going to Superior Auto Service in Rockville, MD and taking my SUV with almost 200,000 miles. I had the Tire Pressure Monitoring System (TPMS) replaced and reprogrammed. Rob Bethke, the Store Manager, suggested to replace all 4 tires that were almost worn down. I followed his advice, and I got a new set of Michelin tires. I deeply believe that Bob Kearns, owner of Superior Auto Service, and his entire team have their customer’s best interest, and I will choose Superior Auto Service again in the future.”

“I have used the professional services of Superior Auto for over ten years. The entire staff is always courteous, proficient, thorough, and render timely service. Everything is explained well (and also documented).”

“5 stars!”

“This company has been unmatched in quality for the over-25 years I have brought cars to them. Superb.”

“5 stars!”

“5 stars!”

“5 stars!”

“4 stars!”

“I was told at a dealership that I needed $3,000 worth of work. When I brought it to superior, they told me that I didn't need two of the items and save me about $2,400. These folks are capable, competent and most importantly ethical. I will continue to use them whenever possible.”

“5 stars!”

“5 stars!”

“First rate group of people. Fair price and they washed my car on top it. Would highly recommend to anyone needing service.”

“Strong customers service and quality work and outstanding people. Always professional and courteous”

“Outstanding service as usual.”

“Very thorough inspection, with detailed report. Very professional and took time to explain service recommendations. Great experience.”

“Very pleased with the service, I 'd recommend to other Subaru owners”

“Can’t say enough about how they took care of my car. When the issue could only be resolved at a dealership due to a recall, they personally transported my car there and offered to get it back to assure that I would not need to make extra trips. Over the top service. I highly recommend. They are very quick to respond to questions. They really went above and beyond.”

“This place is so awesome, I was having issues with my starter and since I was away I had my vehicle towed to them. They let me when the vehicle arrived, they diagnosed issues that the vehicle had beside the starter and ask if I would like them to start working on it. The professionalism is definitely higher than some mechanics I’ve went to in the past. I definitely recommend using their services.”

“Prompt, professional, and I really appreciate the complimentary car wash with every visit. Fully masked and kept things distant while in the shop, which made me feel a lot better. Every time I get my car back from Superior Auto, it feels noticeably better than when I dropped it off.”

“I have been through MANY shops, having owned cars in MoCo since 1978. This is the first place that I actually trust. For the last 5 years they make clear what is necessary & what can wait. I ask a lot of questions & I often take a lot of time trying to understand the situation. Their patience is worthy of a trophy. They have evaluated cars for me prior to purchasing & have saved me from making some stupid decisions. The most recent work on our high mileage Subaru was done efficiently and with the consistent care & understanding that they are protecting human lives. They have been enormously successful because they are not a one & done shop - they want me to come back. I learned about them from a dear friend, although you don’t know me - I hope you appreciate my recommendation as much as I did from my friend. Just don’t recommend them too much after they work on your car - I still want to be able to get an appointment when needed.”

“I had a Maryland inspection completed. Their communication was excellent.”

“Very professional, straight answers and do not push unnecessary repairs”

“Very kind and professional. Had an issue with my car starting down the road and they helped me with a jumpstart.”

“Great service.”

“They did what we agreed to, and more than expected. Very professional and business like which I appreciate. Contacted me early in the day. Communicated clearly. Vehicle ready when promised. My new mechanics.”

“Using this place for fleet services for my company I work with. These guys are the best, professional, and honest. Every job I leave them with, they take care of. Highly recommended! Go see Rob!”

“Always amazing. Great service. Wonderful staff. Always take care of me and my cars.”

“Extraordinary care for my auto and great thoughtfulness to meet my needs, as I am 85. They have maintained all my cars, as I have been one of their first customers since they began in 1986. Skilled mechanics, efficient operations and honorable management. I highly recommend them.”

“I went to Superior Auto Service for maintenance on my vehicle last week. My sister and her husband have been going there for years and highly recommended this business. I was not disappointed; they were wonderful about letting me know what they recommended to be worked on for my car, what it would cost, and when they would be done. I highly recommend Superior Auto!”

“1994 Nissan Altima has been serviced numerous times at this location. Never had to return with any work performed.”

“I came across Superior on google last year. I was looking for a highly rated auto shop.

I sopke and met Rob and he was very professional and knowledgeable.

For personal reasons I couldn't move forward with my A/C repair.

Recently I reached out again and Rob was again courteous, professional, and knowledgeable. He quoted me the same quote he gave me last year. I never felt pressured to do something I didn’t want them to repair.

I dropped off my vehicle at night and the following day my car was ready and fully repaired!

I highly recommend Superior due to their honesty, great customer service, and credibility.

They even washed my car (interior and exterior)
They also offer a rewards card where you gain points every time you spend.

Great work Rob and Superior Staff!”

“I have been taking my vehicles to Superior for years and am always satisfied with their ability to diagnose and repair problems and recommend maintenance items to keep my cars running well.”

“Superior was recommended to me by another shop. They were extremely nice, found time for me very soon after I called, and repaired my laundry list of things wrong with my car within a day or two! I will 100% be using them the next time I need to have something done to my car. It’s taken me a long time to find a place that takes the time and is trustworthy!”

“Brought my car in for a MD inspection today and was very impressed. First, I want to say that the level of communication throughout the process was wonderful. I requested an appointment online and the very next morning Rob contacted me right away. I also dealt with an unforeseen circumstance which caused me to have to reschedule my appointment at the last minute and they were very flexible through that. They have the ability to communicate via call, text, or email which is very convenient. The service was above average as well. I dropped my car off at 7 and they had my car ready well before noon. When I came to pick it up, my car had been washed and cleaned as well which was really awesome. Everyone I spoke to was very friendly and the employees seem genuine and trustworthy. The customer service they provided was well above anything I've ever expected from an auto shop here and I feel good knowing that if I ever need service in the future they will take care of me . Thanks so much!”

“Honest. Fair. Professional. I am very pleased.”

“5 Stars!”

“I wish I could give Rob and the team more than five stars. This is my third visit in a year or so and I'll never take my car anywhere else.”

“I was extremely happy with Superior. I was a first time customer and needed a second quote to compare to the dealer service. They came in 200 lower than the dealer and took good care of me. They also gave helpful feedback on other more minor issues. I'll be coming back to them”

“Great shop with superb service. Rob is easy to deal with and the communication is great.”

“I was about an hour and a half from home and an hour and a half from my destination when my Jeep started to overheat. A quick search showed that Superior Auto Service was only 10 minutes away, and I pulled in just as they were unlocking the door. The owner and manager were both on vacation, so head mechanic J.J. took care of me. They quickly diagnosed the problem and found a parts supplier who could deliver the part the same day. Once the part showed up, it was installed, tested, and I was on my way. J.J. was very friendly and explained the problem and how it would be fixed and tested. While I was waiting, I saw J.J. interacting with several other customers, and everyone was treated with kindness and respect. When a customer came in who spoke limited English, J.J. brought Moses in from the service bay and had him speak to the customer in Spanish. Overall experience was outstanding, and if I lived in that area, they would be my regular service professionals.”

“Superior Auto is a top-notch service center. Technicians are always professional and courteous. I have been a customer at Superior Auto Service for nearly 25 years.”

“Rob, Bob and the crew provide excellent service, and always stand by their work. They err on the side of caution, letting you know in advance if you will be needing something serviced, but it's a courtesy that I appreciate. They use quality materials (usually manufacturer's suggested parts for your car make) and it can make a big difference . Kudos to Superior for keeping cars in great condition!”

“4 Stars”

“5 Stars!”

“While moving our son from Georgia to Chevy Chase, our 1996 Ford F150 stalled out several times, including once on I-495 that led to a harrowing 15 minutes of struggling to restart it. We needed to get the truck fixed before starting the long trip back home. After searching on-line and looking over reviews, we decided to contact Superior Auto Service. On Monday at 7:00 AM, I called and spoke with Bob. He mentioned that his schedule for the day was booked and he was shorthanded due to summer vacations. Despite this, he said that he would look at it “as a courtesy to help a visitor from out of town.”

I got the truck there around 7:30 AM. Bob called me a few times with updates during the day. He mentioned that he would be working late on it. At 6:00 PM, I went to the shop. Bob was still there doing some diagnostics on the truck. He spent the next hour finishing his tests, carefully explaining the various problems that he fixed, and describing the other, less urgent repairs that needed to be addressed once we got home.

The cost of the repair work was very reasonable. We were able to head home the next morning. The truck ran smoothly all the way back to Georgia. Bob even called me to make sure that we made it home safely! I was very impressed with the knowledge, care, and concern that Bob showed. That level of service was truly outstanding. We cannot thank Bob and his staff enough.

We highly recommend Superior Auto Service. The Rockville area is lucky to have an excellent auto shop nearby.”

“As always the customer service and quality of the work was excellent and it was completed on schedule. Work as always been done right the first time.”

“We appreciate these things about Superior:
- depth of experience
- customer extras (a ride to the Metro, a car wash, customer reward points for $$ off of a future service)
- honesty about what repairs are needed and what can be put off, and for how long”

“I took my car here for a second opinion after getting hit with a huge repair estimate that didn't seem to make sense. Great customer service right off the bat, Rob greeted me by name when I came in. The owner (Bob) drove the car with me to experience the problem and then took a closer look. They prioritized what needed to be repaired now and what could be put off, which was really helpful. Very friendly and willing to patiently explain how and why things needed to be repaired so that I could understand. Took me back to look at things on the car while it was on the lift and showed me exactly what was going on, plus the old parts after they took them off. Ultimately they found that the problem was due to my previous mechanic who had done shoddy repair work, so I still have to go back to that place and see if I can get some compensation. But I will definitely be taking my car here going forward. Very pleased with the experience and confident in working with them going forward, they seem completely honest to me which is refreshing since I have never really found a mechanic that I could trust before.”

“Extremely helpful, extremely nice and help me in a pinch. I never had a go to mechanic but now I do.”

“5 Stars!”

“Went out of their way to fix our vehicle while we were on a trip to the D.C. area from Wisconsin. They were very smart, courteous, kind and helped us in a way that we didn't have to worry about things while they took care of fixing our vehicle. I would recommend their services for sure and would use them if I lived out there.”

“Been a customer for about ten years and they are ethical & excellent.”

“Great service! New go-to auto repair place. Great communication and timely service!”

“Superior Auto Service is absolutely superior! They unfailingly provide courteous, personable & informative customer service. Repairs are always fully explained, with timely reminders for recommended services. I always know I'm in reliable hands with a professional service each time. I have been going there from my home in DC for over 10 years now!”

“Took my car to Superior based on friend's reference. My car had a braking noise problem that two repair shops could not figure out. Superior diagnosed the problem and corrected at reasonable cost. Highly Recommend.”

“5 Stars!”

“Great service, friendly, honest, reasonable! Will definitely come back in the future to get any auto repairs done.”

“We have used Superior Auto service for over a decade. There is only one reason we keep coming back with our family cars. They provide excellent service at reasonable price. Thank you Bob & Rob”

“I love the guys at Superior Auto Service! They have always been very upfront and honest with me about the services I have needed or haven't needed for my car. I think their honesty and transparency without trying to rip me off is what keeps me coming back. Not to mention, they are extremely convenient because I can drop my car off in the morning and they will take me to the metro and pick me up from the metro at the end of the day. I highly recommend this shop!”

“Best customer service they have to offer. Diffidently recommend them to anyone that needs service done on their vehicle and their prices are reasonable as well.”

“Superior auto provides the best car service. The staff are very knowledgeable; you know your car is going to be taken good care of when you choose this place.”

“Honest and Up Front. Bob and Rob take the time to explain the work to be done and always give a fair quote. They don't try to up sell or fix something that doesn't need it. If they believe it doesn't warrant a repair, they will tell you. If something does need repaired, they are professional, knowledgeable and thorough. How refreshing to find a mechanic that cares as much for their customers as they do for their cars!”

“These guys were able to get me in on a short notice since the need was fairly minor but important. I and my family have used for many years. Prices are reasonable, and do a good job of keeping me updated on maintenance needs of my car.”

“Awesome Service!”

“Always very helpful, quick and efficient!”

“5 Stars!”

“I've been a customer for close to 10 years. The very low review below doesn't sound like the place I've been doing business with. Sounds like a misunderstanding. I've never experienced anything like what is described. After repairs If something isn't quite right, I take the car back, explain what I'm experiencing and the problem is fixed to my satisfaction.”

“As always the team at Superior Auto Service gets the job done right the first time and the prices are fair, I always recommend them to anyone in need of a repair shop .”

“Love this place dropped in to have tags put on my ranger and they greeted me by name found them when my other shop didn't do the work ranger needed and used them ever since. Have recommended them to many people because of their good service and polite demeanor will keep taking ranger one reason close to house and their chauffeur services”

“Great service. Employees are knowledgeable and very accommodating. Love being able to get a ride to work when dropping off my vehicle for repairs/ maintenance.”

“This place is one of the best auto service I've experienced. Especially, how Rob handled the situation was outstanding and treated honestly. I recommend highly without any hesitation.”

“5 Stars!”

“It was a great experience! I had a lot of work done for a very reasonable price! I would highly recommend!”

“Worked great with my warranty claim! They evaluated the tire properly and showed me the damage done to the interior wall. They were knowledgeable about safety and manufacture standards. The guys were nice, got the tire I needed the next am and even called me to confirm. Def a positive experience when I expected a nightmare”

“By far the best auto shop in the DMV. Very personal service and they are very thorough with the vehicles (e.g. the safety inspections). The prices are competitive and have been going to this shop for the past several months. Would highly recommend.”

“Superior has been my garage for over a decade based on a recommendation from another satisfied customer. Rob & Bob do a good job listening to the work I want done, describing the work they identify that needs to be done, and then completing the work on time. I recommend them to all my friends.”

“Man, I usually don't like going to mechanics, I'm always sceptical. Honestly these guys are great, well prices too. They fix the problem with out trying to scare you into doing more.”

“I've been a customer since 1989, and am one of their first customers. The people provide excellent service: all estimates have been accurate, the costs never go above the estimate [unless they contact me first]. What I admire most is the nice owner's business model: mechanics are well trained, each specialist works on my car, and the office manager gets parts delivered as needed -- so almost all repairs are completed in one day. Moreover, they are pleasant and considerate. I am grateful to them for keeping my present Toyota working well for almost 20 years.”

“The service is prompt, friendly, and very reasonably priced compared to other places. Would highly recommend checking these guys out!”

“Been going here for a few years and have always felt comfortable having my car worked on. The service is prompt and well priced. If I ask any probing questions the team has no problem answering them. I would recommend the service center to anyone. They have also introduced a rewards program recently which is a nice bonus.”

“They are doing good job taking care of car and their knowledge about cars. Seem showing honest people.”

“I have been coming to Superior for about 5 years. The staff always remember me and my car. We have a running list of items to repair. I don't have alot of expendable cash and they are great at working with me to get each item done in order of priority. The location is conveniently located to the Twinbrook metro and I always get a ride to and from the metro so the time that the car is in the shop does not disrupt my work day too badly. The thing I love the most is I always have a clean car when I pick it up. I have never had a bad experience when working with Superior”

“Superior Auto has been my trusted, go-to provider for vehicle maintenance and repairs since 2005. They keep my vehicles running, as well as, keeping me going - - when your vehicle needs service Rob or Bob drive you to the Metro so you can get to work, then they pick you up at Metro after work so you can pick up your vehicle. This is great customer care you don't find in many places. They call you by name as if you've been friends for years, and they remember shared personal stories from visit to visit. Actual costs consistently have been within $20 of the estimate. They're awesome!”

“I have been a customer since 2008; I have all major and minor service performed by Rob and Bob - fluid changes, brake work, engine work, evaluating used cars for purchase, ac maintenance. Their work is thorough, complete and fairly priced. They are prompt, honest and trustworthy. I have recommended friends and family members to use Superior Auto.”

“Great Experience. Rob was very nice and kept me up to date and informed through out the entire time they had my car. They did some pretty tricky work on my vehicle and it was reasonably priced.”

“I have been trusting Superior Auto Service with my cars for 20 years. They are always honest, fast, and friendly gentlemen.”

“Love these guys! They have great service and work with me when I am on a budget to take care of safety first. They recommend services properly based on your driving and car's history as well as your future driving possibilities. My family has been going to these guys for over 20 years!”

“I've been taking my 3 elderly cars to Bob and Rob for almost 5 years. They have kept my mini fleet in top condition. The estimates are reasonable, complete and accurate. All repairs are carefully done and carefully explained. I recommend Superior to all my friends.”

“Bob and Rob have been providing excellent service for our vehicles for over 15 years. They have maintained our two Volvos, two Hondas, and a Ford truck. I have always gotten honest, sound advice about recommended repairs. Often they will tell me that an item does not need to be repaired now but will require work in the future, which is very helpful. I have consistently found their prices to be competitive and their work to be completed when promised. Frankly, I would not take my vehicles anywhere else.”

“I had purchased a new cadillac STS in 2006 and had it completely loaded. I fgured the car should last me through retirement. At around 100000 miles there were things that had to be done and the cost form the dealer was outrageous. I did not want just anyyone touching my car. Thankfully I ran across an ad and review for Superior auto and they specialized in cadillacs as well as other high end cars. Took the car in and went through the check list with Bob. I ended up getting twice as many things done to the car for less than the dealer would charge. My car rode like it had just come off the showroom. Had a few intemittents and they stuck with it. Unfortunately I had a minor accident and insurance totaled the car but when the warrant is up on my new car I will bring it to Superior. The one thing I did not mention, They do not BS about the pproblem nor do they overcharge. I am used to troubleshooting problems and I know when I am being Fooled. Bob's team had my total confidence during the first meeting. Pride in work is not dead you just have to know where to find it...Superior Auto Service.”

“Too often people neglect to point out a job well done, so I INSIST on making sure the folks out there know how incredible the customer service is at Superior Auto Service. I'd previously taken my car to a large chain auto body shop only to have more problems surface as soon as I got my car home. Shame on me for not taking it back immediately, but I wasn't ready to fight that fight at the time. Recently my "check engine" light reminded me that isn't one of those fights I actually get to choose. A quick online search, a quick phone call, an appointment first thing the following morning (based on my schedule), a warm and intellectual greeting from Rob at Superior Auto Service, a ride to the metro, a well-informed estimate early in the day, a ride from the metro, a completely clean and happy and healthy car upon my return. I was also advised about issues I might encounter in the near and not-so-near future including items that are more critical than others to fix. They're definitely getting my return business when I need it. Highly recommended.”

“Superior Auto Service in Rockville gave me an oil change and found car mats for my car a while back. It is a 10 Star place to take your car.”

“So I've been here a few times now with my Mustang.
They have been super nice and checked my car out and let me know what had to be fixed.
Than I had the choice which of the services are immediate and had to be fixed first.
And which ones I could come back for later.
That way it was easier on the wallet.
There was absolutely no pressure from them to fix all of it at the same time.
I also didn't get the feeling that they tried to up sell and fix more than necessary.
Seems to be the case at many other places.
They even drove me to work when I needed to drop my car off.
Mind you I only work 5 min driving distance away.
So don't count on it! Haha
Also to my surprise-above and beyond - they gave me my car back washed and vacuumed!!!
I was so happy because I just haven't had the time to do it.

Thank you so much guys! I will recommend you to everyone in need of a great car repair.”

“Bob and Rob and the whole superior auto service team are top notch. I am not the usual customer as I have a 1985 K5 blazer as my weekend driver. They help me keep the "Battlestar" running safely and well. I recently dropped it off over a concern about the suspension (all leaf springs) they checked it out gave it a passing grade and are working on an estimate for getting everything replaced (since I want to keep her running for years to come).

Thanks for the break work over the summer another great job!”

“Great service. Fair prices, friendly and knowledgeable! No complaints what so ever and would highly recommend!”

“Great service, guys've made my day, I waited for my Maryland state car inspection for a just one hour in Starbucks, they picked up me round trip, honest, proff and cheap, you can always trust your car them”

“Best customer service ever: polite/efficient, timely, fast, MY schedule accommodated (it's all about me!), prompt transportation to metro or office. HONEST, teaching what and why (if u want to know), what can wait and what can't or will cause associated issues. CREDIT POINTS TOWARD NEXT BILL! AND, I can call with a worrying sound and they are happy to try to figure it out with good probing questions based on knowledge of my car history. ..great database on my car at their fingertips. What is not to like??!!!”

“Best shop in the area, bar none.

Even my dealership gives these guys props for how fair their pricing is and how well they have taken care of my 2013 Mustang GT!

And likely one of the most honest shops I've known in my life of driving. In my most recent visit I had a pinion seal leak. Rob at the shop did the research and found it would be covered under my warranty and recommended I visit my dealer so I didn't have to pay hundreds to have them fix it. That in and of itself will keep me coming back here.

On top of that they have handled custom installs on springs, rims, lowering kits, etc etc.

Really nothing bad to say here.”

“This place is fantastic.

I use Rob and the Superior shop for any repairs that I can't do myself. The first time I went there I had requested a transmission flush. They took a sample and told me to save my money because my fluid was fine. Most shops would have taken the money whether I needed the service or not. They had me as a customer from that point on.

They have a great service records system. I love how they show you the fluid samples that are taken from your car. They have always been very accommodating of my schedule. They are very up front about what repairs need to be now, and which ones can safely wait. They wash the car with any major repair and they even have a reward point system which can save you money on repairs.

I could keep going, but it will suffice to say that after trying many different mechanics in this area, Superior is now the only mechanic I will use. Best mechanic in the area.”

“Superior service!

Excellent attention to the customer, on time and very friendly.

Very professional. I can recommend Superior Auto Service ant time.”

“Honest and great service! Highly recommend. I thought I had a tire leak- Rob was honest and told me there was no issue and almost didn't charge me for service. He checked all my tires and fixed my pressure gauge. Will go to them for all my servicing needs. Rare to find auto repair shops that don't tell you your transmission needs to be overhauled, your car needs to be replaced, etc”

“Superior Auto has been servicing my cars for years (and my family.) They are honest, friendly and on time. They don't try to get you to do every little thing they find on your car. They give you recommendations, what needs to be done now and what can wait. If something is covered under your manufacturer warranty they'll let you know.

I highly recommend using them for all services. Only down fall they don't have Saturday hours but I respect needing weekends off. I will keep coming back. AND now they have a reward program so you can earn credits towards future services!!!!! Love these guys, can't say enough about them.”

“Took my car to Superior Auto Service for air conditioning repair. Unfortunately, I needed a new compressor. Superior did the work well and quickly. A/C is ice cold again. Very professional service and kept me aware of the progress and status of my vehicle. They even washed the car and cleaned the wheels! Nice touch. They have earned my business and will be my regular mechanic.”